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客户办理的业务需相关部门或人员签字时，应说：“对不起，根据规定这笔业务需要××部门（人员）签字（简要介绍相关规定），麻烦您去办理签字手续。”
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Talking to Kids about SARS School age children may be learning about SARS from adults and the media, but may not know what to make of the situation, says a national health charity. The Lung Association says parents should take time to talk to their ____1____ and explain the facts about SARS and how to avoid the illness. The following is based on recommendations ____2____ Thursday by the Lung Association: Ask your children if they have heard ____3____ SARS at school, from friends, from TV, etc. Finding out what they already know can be a good ____4____ to start the conversation and to clear away any wrong ideas they might have about the illness and how it is spread. School age children are usually old ____5____ to understand concepts such as getting sick from germs and how to avoid illness. A simple reminder ____6____ to cough on people and to wash their hands often may be sufficient for younger kids. All children should be shown how to ____7____ their hands properly. Remember to keep it simple so ____8____ not to overwhelm children with information, but answer them truthfully. Kids can tell when you're not being honest or if your're hiding something, and sometimes the unknown can be more frightening than the ____9____ . Parents with anxious children will know how their kids will handle information on SARS and can tailor their discussion accordingly. One way to explain the illness is to tell children that SARS is like a bad breathing problem. It is ____10____ from a cold, but people can catch it in the same ways—such as coughing on someone, not washing your hands or sharing a glass with a sick person. ___5___内选项为（）
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